The Multiple Phone Numbers feature makes it easy for companies to manage separate numbers for different locations, departments, or use cases - all under one Udext account.
1. Requesting an Additional Number
From the top-left of your screen, where your current phone number is displayed, click to contact our Support team.
Let us know the number of additional lines you need and the use case (location, department, etc.).
Our team will register the number(s) and set them up for you.
2. Billing & Credits
All numbers share the same billing and credits - no need to manage separate accounts.
Messages sent from any number will draw from your shared credit pool.
3. Switching Between Numbers
In the web platform, you can select the number you’d like to use before sending a message.
In the mobile app, switching between numbers is simple:
In the settings page, click on "Switch Account"
Select another number to send or receive messages from
You’ll continue to receive push notifications from all active numbers, ensuring nothing is missed.
4. Best Practices
Assign one number per location, department, or use case to keep communications clear.
Use descriptive labels when requesting new numbers (e.g., “Dallas Plant,” “HR Line,” or “Safety Alerts”).
Keep teams aligned by clarifying which number is used for which type of communication.
FAQs
Can employees receive texts from more than one number?
Yes—employees can interact with multiple numbers as needed.
Do I need a separate subscription for each number?
No—all numbers are billed under the same account and share credits.
How long does it take to activate a new number?
Once requested, our team will typically have your new number live within a short period.
Need help setting it up?
Reach out to our Support team at [email protected].