Broadcast Follow-Up allows you to send follow-up messages after your initial broadcast, helping you reinforce communication and reach contacts who may have missed or not engaged with your message.
How Broadcast Resend Works
Follow-up messages are created after the original broadcast is sent
They are manually triggered
Each follow-up is a new message
Follow-ups are tracked separately from the original broadcast
Targeting Options
You can send follow-ups based on specific delivery outcomes:
Text – Failed
Text – Pending
Text – Delivered
Email – Opened
Email – Not Opened
Email – Delivered
Email – Pending
Email – Failed
Voice – Completed
Voice – Voicemail
Voice – Failed
Voice – Busy
Voice – No Answer
Voice – Cancelled
Acknowledged
Not Acknowledged
All Recipients
This allows you to tailor your messaging depending on who received or engaged with the original broadcast.
Sending a Follow-Up
Navigate to the Broadcast page and select your previously sent broadcast to open Broadcast Details
Select Follow-up in the top right.
3. Choose your target audience based on delivery status
4. Create and send your follow-up message
Follow-up messages are tracked separately from the original broadcast. This means each follow-up will have its own set of analytics, including delivery and engagement data. This allows you to clearly measure the effectiveness of each message without it being combined with the original broadcast.