Udext subscription tiers are based on SMS credit limits, which determine how many messages you can send within your plan. Each message sent through the platform consumes SMS credits, with usage calculated based on message length, content, and delivery method.
These credit usage guidelines follow industry standards set by carriers, so understanding how they work will help you plan your communication effectively and avoid unexpected usage.
How SMS Credits Work
SMS credits are primarily based on message length and content.
Message Length:
1–160 characters = 1 segment
161–306 characters = 2 segments
307–459 characters = 3 segments
460–612 characters = 4 segments
This means longer messages will consume more credits per recipient.
Factors That Increase SMS Credit Usage
Certain message types and content may use additional credits:
Translations: Messages sent using translation will use double credits due to character encoding differences (GSM vs non-GSM).
Emojis: Emojis count as non-GSM characters and may increase credit usage.
Voice Features:
Voice calls use 3 credits per minute per contact
Voicemail (call forwarding) uses 5 credits per minute
MMS Images: Sending images (PNG or JPEG) uses 3 credits per contact.
Monitoring SMS Credit Usage
Before sending a broadcast, Udext will show a preview of how many SMS credits will be used based on your message and audience.
You can also track your overall SMS credit usage at any time by navigating to:
Settings > Billing
What Happens If You Reach Your Limit
If you are nearing your SMS credit limit, you can reach out to the Udext team to review options for adding additional credits to your account.
We’re happy to help you find the best solution based on your usage and communication needs.
Questions? Chat with us or email [email protected]