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Compliance Message

When you send your first text to a new contact, we automatically send a message to help you comply with industry best practices. Here's why.

Jay Nasibov avatar
Written by Jay Nasibov
Updated over a year ago

Text messaging has rules to make sure people don't get unwanted messages or spam.

Why are these rules important? Because everyone hates spam. Big groups like the U.S. Federal Communications Commission (FCC) and the CTIA have made these rules. If you're sending text messages, you need to:

  • Obtaining express written consent in response to a TCPA-compliant disclosure before sending promotional texts

  • Disclosing your identity, the message frequency, how to opt-out, and how to get help

  • Noting that recipients could incur message and data charges

How We Simplify Your Compliance

We want to help you remain TCPA compliant, so as a simple reminder, when it comes to text marketing, it’s imperative that the recipient of the message has given you prior express written consent in response to a clear and conspicuous disclosure that they are agreeing to receive (a) marketing/promotional messages from you(b) sent by an autodialer and (c) their agreement to receive the message is not conditioned on any purchase.

Once you've secured this TCPA-compliant consent, we step in to automate your CTIA compliance. For first-time contacts, we'll automatically send out a CTIA-required disclosure in an initial compliance text.

This message does not ask contacts to confirm their consent—because they should have already given it to you. It simply includes the necessary disclosures required by the CTIA.

What's in the CTIA Compliance Text?

The compliance text covers all CTIA requirements. For instance:

You've agreed to receive messages from [Company Name]. Reply STOP to unsubscribe or HELP for help. Msg&Data rates may apply.

Here is an example of the message that people receive if they text the word HELP to your SimpleTexting number:

Need help? Call 3332313235. Msg&data rates may apply. Messaging frequency varies. Reply STOP to cancel.

Questions? Chat with us or email [email protected]

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