Udext is optimized for communicating with contacts already in your system. However, when you receive messages from unknown contacts, Udext provides a straightforward process to handle these interactions. Here's a guide to managing unknown contacts in Udext.
Identifying Unknown Contacts
Receiving Messages from Unrecognized Numbers:
When an unknown contact sends a message to your company phone number, it appears in your inbox labeled as "Unknown Contact".
You can view the message but cannot reply directly until the contact is added to your system.
Adding Unknown Contacts to Your System
Locate the 'Add to Contact' Button:
In the conversation with the unknown contact, look for the "Add to Contact" button.
Quickly Add the Contact:
Click on "Add to Contact". This allows you to add the unknown number to your contact list quickly.
Enter the necessary details, such as the contact name. Optionally, you'll be able to assign them to a specific group(s) at this stage.
Initiate Communication:
Once the contact is added, you can start communicating with them through Udext.
Restrictions on Unknown Contacts
Reply Limitation: Until an unknown number is added as a contact, you won’t be able to send messages to this number.
Archiving Conversations: If the unknown contact is irrelevant, you have the option to archive the conversation to keep your inbox organized.
Questions? Chat with us or email [email protected]